The purpose of the Engagement Behavior Framework is to present a realistic and
comprehensive picture of what individuals must do in order to benefit from the
health care available to them. Specifying these behaviors allows the public and other
stakeholders to understand the magnitude and scope of the challenges people face
in finding and using safe, decent care. This framework provides a basis for concrete,
measurable expectations for individuals’ behavior that should guide the reorientation
of care toward patient-centeredness. It constitutes the first step in an effort to track
and monitor engagement in the nation and among vulnerable subgroups. Better information
about who does and does not perform each of these behaviors will allow
stakeholders to make strategic decisions about the kind of information, guidance
and support that are needed by their patients, members or constituents to participate
effectively in their care and thus to benefit optimally from it.
Statement from the Center for Advancing Health website